Help Center

Find answers to common questions about our services

General

Palabro offers a comprehensive range of language services including human translation, over-the-phone interpretation (OPI), video remote interpretation (VRI), sign language interpretation, and multilingual customer support services. Founded in 2024, we combine experienced professionals with modern technology.

You can request a quote by visiting our Contact page and filling out the quote form. Provide details about your project including language pair, word count, and deadline. We typically respond within 24 hours.

We support over 200 languages and dialects. Our network of professional linguists covers major world languages as well as rare and specialized language pairs.

Translation

Yes! All our translations are performed by experienced human translators. We believe in a human-first approach to ensure accuracy, cultural sensitivity, and proper context.

We translate all types of documents including legal contracts, medical records, marketing materials, technical manuals, websites, and more. Each project is assigned to specialists in the relevant field.

Turnaround time depends on document length, complexity, and language pair. A typical project of 2,000-3,000 words takes 2-3 business days. Rush services are available.

Interpretation

Our OPI service connects you with a professional interpreter within seconds. Simply call our access number, enter your client code, and you'll be connected to an interpreter in your required language.

Yes, we can arrange on-site interpreters for meetings, conferences, and events. Contact us at least 48 hours in advance for scheduling.

Yes, our VRI platform is fully HIPAA compliant and suitable for medical appointments and healthcare settings.

Billing & Account

We accept major credit cards, bank transfers, and PayPal. Enterprise clients can arrange invoice-based billing with net-30 terms.

Log into Kalam Connect, our client portal, to view and download all your invoices, project files, and account information.

Still have questions?

Our team is here to help. Get in touch with us.

Contact Support