Privacy Policy

1. Introduction

Palabro LLC ("Palabro," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation and language services, visit our website, or interact with us in any way.

By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, industry
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Employment Information: Resume, work history, language proficiencies (for job applicants and contractors)

2.2 Content Information

When you use our translation and interpretation services, we receive and process the content you submit for translation, including documents, audio files, video content, and other materials. This content may contain personal or confidential information belonging to you or third parties.

2.3 Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our translation and language services
• Process and complete transactions
• Send administrative information, including confirmations, invoices, and service updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Process job applications and manage contractor relationships

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with qualified translators, interpreters, and language specialists who may access your content to provide our services. All our linguists are bound by strict confidentiality agreements.

4.2 Third-Party Vendors

We use third-party services for payment processing, cloud storage, analytics, and customer relationship management. These vendors are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure data centers with physical security controls

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active client accounts: Duration of business relationship plus 7 years
• Translation project files: 2 years after project completion (unless otherwise requested)
• Job applications: 2 years from date of application
• Financial records: As required by applicable tax and accounting laws
• Website analytics: 26 months

You may request earlier deletion of your data, subject to our legal and contractual obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@palabro.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze website traffic and usage patterns
• Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of our website.

9. International Data Transfers

As a global language services company, we may transfer your information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, including standard contractual clauses, data processing agreements, and compliance with applicable data protection laws such as GDPR, CCPA, and other regional regulations.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.